Terms & Conditions

Booking and Payments Policy

1. . All bookings must be made through, and approved by, The Leaf. The official reservation and WhatsApp number of The Leaf is 03 111 100 585.
2. Tentative booking forms shall be issued to guests requesting a booking, and these shall provide details of the booking, along with payments due. Customers are required to verify and ensure that all details on the tentative booking forms are correct as per their requirements before transferring advance payments to confirm their reservations.
3. Tentative bookings or bookings on hold will be automatically canceled after the advance payment deadline mentioned on the tentative booking form.
4. Tentative bookings can be modified or canceled without any charge.
5. 50% advance payment shall be required to confirm a booking. The balance amount shall be payable in CASH at the time of check-in at the hotel.
6. All advance booking payments must be transferred directly to The Leaf (Exclusive Sales & Marketing Partner) through the following bank account:

Account # 08840863618

IBAN # PK04FINC0000928840863618

Bank: Finca Microfinance Bank

Account Title: The Leaf Hospitality Services

7. For credit card payments, the relevant portal link of The Leaf can be shared upon request.
8. Customers are required to provide evidence of payment transfers to The Leaf. These transfer receipts will be attached with booking confirmation forms after bank verification.
9. Confirmed booking forms will be issued against bookings for which advance payments are received and verified within the specified advance payment timeframe. Advance payments received late for tentative bookings already cancelled or released will be refunded to such clients.
10. Third party catering is not permitted for individuals or groups at the hotel.

Booking Amendment or Cancelation Policy (applicable to all reservation and customer types)

1  Cancellation of confirmed bookings can be refunded up to 15 days prior to the check-in date. A 15% cancellation fee (calculated based upon the total value of the booking) will be charged in such instances. No cancellation requests will be entertained in the last two weeks before the check-in date.

2. Dates of confirmed bookings may be changed up to 4 days prior to the check-in date, subject to availability of rooms on the new requested dates. Clients may also ask for their advance payment to be adjusted against a future booking (in their own name or in the name of their nominee) during the same season and calendar year (before the hotel closes for the winter) in such cases, if their requested revised dates are not available. No requests for change in booking dates will be entertained in the last 72 hours before noon on the check-in date.
3. In the event of flight cancellations or road closures due to landslides or other demonstrable and unavoidable causes that prevent guests from reaching the hotel on the check-in date, advance payments made against a booking may be adjusted against a future booking during the same season and calendar year. Refunds will not be offered in these cases. However, for confirmed large/group bookings of 15 room nights or more (e.g., 1 room night is 1 room booked for 1 night; 7 rooms booked for 3 nights equate to 21 room nights), if flight cancellations, landslides, or any other valid and verifiable hindrance or calamity prevent the group from reaching the hotel, a 40% cancellation charge (calculated based on the total value of the booking) will be deducted from the advance payment made to The Leaf. The remaining advance amount may be adjusted against any new booking made within the next 12 months. Refunds will not be offered in these instances either.
4. The Leaf shall issue credit vouchers to customers whose advance payments (less any applicable deductions) have been approved for adjustment against future bookings. In addition to the value that may be utilized against future bookings, credit vouchers shall also specify the deadline up till when they will be valid.
5. Bookings may be transferred to another name upon the written request of a client. Such requests must be made at least 4 days prior to the check-in date.

Room Occupancy Capacities and Complimentary Breakfast Allowances

1. Room rates are based on double occupancy, even if only one guest stays in the room. Each room can accommodate a maximum of 3 adults, with the third guest being provided an extra mattress at an additional charge. Please refer to the Tariff section for applicable rates.
2. Guests under 10 years of age are considered children and can share a single or double bed with a parent. Guests aged 10 years or older are considered adults and will require a separate bed or mattress.

3 Complimentary breakfast is provided for up to two guests per booked room each morning. The extra mattress charge includes complimentary breakfast for one additional person.